Items purchased on parknoire.com are eligible for return within 28 days of delivery.
All items must be unworn, in their original condition, and include all original tags and packaging to be eligible for return. You have a legal obligation to take reasonable care of the products while they are in your possession.
We recommend returning products in their original packaging to ensure protection during transit. We also recommend that returned goods be sent via insured, trackable delivery for your protection.
Please note that returns are currently only free for STORE CREDIT, returns for refunds will incur a handling and return fee. Park Noire is not liable for items lost or damaged in transit, any returns not processed through the portal will not be eligible for a refund.
If you have any questions, please contact customer service at admin@parknoire.com
ALL EXCHANGES TO BE LODGED HERE
Exchanges are processed only upon receipt of the returned item and are subject to stock availability at that time. We are unable to reserve or guarantee stock in advance.
Exchange shipping is complimentary once your returned item has been received and approved.
Need a different size or colour? Lodge an exchange through the portal. If the size you want is running low, you can place a new order now and return the original for store credit.
All REFUND RETURNS MUST BE LODGED HERE
Approved returns received within the 28-day return period are refunded to the original form of payment, less the return handling fee. Store credit and exchanges have no fee.
Once your return has been received and inspected, please allow 2–3 business days for your refund or store credit to be processed.
Returns from the US, UK, EU and other countries outside Australia incur an additional handling fee to cover duty paid. This fee is waived for exchanges and store credit.
Refunds are not issued for orders refused because import duties or taxes were not paid.
Items purchased on sale or with a promotional code can be returned for store credit within 28 days of delivery. They are not eligible for a refund unless deemed faulty.
PLEASE LODGE YOUR FAULTY RETURN HERE
All faulty claims will be assessed upon return and must be deemed faulty by Park Noire before a resolution is issued.
Items that have been worn are not considered faulty.
Orders cannot be cancelled or amended once they have been placed. Please ensure all details are correct before finalising your order.
PARK NOIRE RETURNS
PO Box 390
NEUTRAL BAY JUNCTION NSW 2089